What are the contents of after-sales service of servo electric screw press?
Author: haloong Time: 2024-09-19 18:12:31
After-sales service of servo electric screw press usually includes the following:
Product installation and commissioning: The after-sales service team will be responsible for assisting customers with the installation and commissioning of the servo electric screw press to ensure the normal operation of the machine.
Operation training: Provide machine operation and maintenance training for customer operators, so that they can master the operation and maintenance skills of the machine.
Repair and maintenance: Provide regular repair and maintenance services of the machine, including comprehensive inspection, cleaning, lubrication and adjustment of the machine to ensure the normal operation of the machine and extend the service life.
Troubleshooting: Provide timely troubleshooting and maintenance services for machine failures and problems to ensure that the machine can resume normal operation as soon as possible.
Telephone support: 24-hour telephone support is available to answer customer questions and concerns at any time, and provide necessary guidance and advice.
Spare parts supply: To provide customers with the necessary spare parts supply service, including the supply of wearing parts and key parts, to ensure the normal operation of the machine and extend the service life.
Warranty period: Provide a certain period of warranty service, during the warranty period, due to non-human factors caused by machine failure or damage, to provide free repair or replacement services.
Technical support: Provide necessary technical support and consulting services, including solutions and recommendations for specific applications or problems.
The above is the general after-sales service content of the servo electric screw press, the specific service content and standards may vary by different manufacturers and service providers. When purchasing the machine, the customer should understand and confirm the specific after-sales service content and standards with the supplier in detail.